Terms & Conditions of Hire
Definitions
‘Capricorn Campers’
means Capricorn Campers Limited of The Old Quarry, Wymondham Road, Kimberley, Norfolk, NR18 9EX.
‘Customer' ‘Driver’ ‘Hirer’
means the person or persons nominated as the hirer under the heading 'Hires Name / Contact' on the Rental Agreement and any person whose credit card is presented in payment of the customer's charges.
‘Hire Period'
means the period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control.
'Vehicle'
means the vehicle as stated on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided by Capricorn Campers.
‘Rental Agreement’
means the document read and signed by the hirer prior to departure. It includes details of ‘Customer’, ‘Vehicle Details’, ‘Rental Period’, ‘Collision Damage Waiver’, ‘Departure Checklist’
'Security Deposit'
means the amount held as security by Capricorn Campers in relation to this hire. Capricorn Campers will refund the security deposit within 7 working days of the date the campervan is returned back to Capricorn Campers. Should any damages exceed the security deposit the customer will be responsible to settle all additional costs over and above the security deposit value.
In the event of any discrepancy between these Terms and Conditions and any other Capricorn Campers literature, the provisions of these Terms and Conditions apply.
1. RESERVATIONS
Booked and paid for in full by hirer at time of booking on www.capricorncampers.com as per Rental Agreement. Payment is only accepted by credit or debit cards (Visa or MasterCard only).
Vehicles will not be released without full payment being received.
Vehicles will not be released without valid personal identification and funds for deposits being available on collection. The vehicle will not be released until deposit is paid. Capricorn Campers requires site of a full driving licence along with two forms of acceptable proof of current address dated within 60 days prior to start of hire for all named drivers.
A £1,000 deposit payment (standard excess) is payable by credit card only on collection. This covers insurance excess, security deposit and cleaning deposit:
2. HIRE RATES QUOTED INCLUDE:
*Insurance loading. In some cases, Capricorn Campers will incur additional charges if the driver to be insured has a traffic conviction, is using a non-UK driving license or is in an occupation which is deemed high risk. These charges will be passed onto the customer.
**Capricorn Campers will supply full breakdown cover to cover any mechanical faults to the base chassis of the vehicle. Any call out charges necessitated by the customer through operator error, e.g. a flat vehicle battery, wrong or insufficient fuel, keys locked in vehicle etc will be the responsibility of the customer.
3. HIRE PERIOD
‘Hire Period' means the period as stated on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer's possession or control. Notwithstanding any term to the contrary the hiring of the assets under this agreement shall not exceed 90 days.
Rental is charged on a calendar day basis, Minimum rental is from 4 days to 7 days depending on the season. Capricorn Campers reserves the right to increase the minimum hire period for certain events. Collection is strictly from 10am and return is strictly by 3pm, charges apply for late returns. Out of hours collection and return service is available by prior agreement. Collection and return location is to be agreed at time of booking.
4. CUSTOMER / HIRER / DRIVERS
The Hirer must keep the equipment in their possession. The hirer may not sublet, lend or hire the equipment. 'The Hirer must not assign, novate or otherwise transfer, or create or allow to exist any mortgage, charge or other arrangement creating, or analogous to, security over any of their rights or duties under the Agreement or the Equipment any lease; or The Hirer must not mortgage, pledge, loan, assign the asset or agreement.
Production of a full, valid standard driver’s license along with two forms of acceptable proof of current address dated within the last 60 days prior to hire date is required from all drivers at the start of hire. An online licence check must be completed with the DVLA prior to hire. Should the drivers fail to present all correct documentation and identification on collection of the vehicle then Capricorn Campers will be unable to release the vehicle and no refunds can be given. The lead driver must be present at check-in and checkout. No exceptions can be made.
Capricorn Campers may not be able to get cover for any driver with more than 6 points on the license in the past 3 years. Please contact the office to verify if cover can be arranged.
Drivers are personally liable for all legal penalties (e.g. parking tickets, congestion charges, speeding fines) which are incurred and must ensure the maximum number of travel passengers and maximum permissible weight of the vehicle is not exceeded during the period of hire.
Details of the one additional driver (if applicable) must also be provided on collection of the vehicle.
5. INSURANCE
Fully comprehensive insurance is provided by Capricorn Campers to the driver named on the agreement subject to the conditions below;
The Insured Vehicle shall not be let out on hire to or be driven by: -
Hirers under 25 or over 75 years, (76 to 79 years of age can be agreed with prior approval from our Insurer).
Hirers aged 25 or over unless a full valid UK/EU driving license has been held for 24 months.
Persons who have been convicted of an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving license endorsed or suspended or penalty points imposed. Parking and not more than two separate three point speeding offences in the past 3 years may be ignored. “Spent” convictions, covered by the Rehabilitation of Offenders Act 1974 may be disregarded. Certain situations can be agreed with prior approval from our Insurer.
Persons who have had their license revoked by DVLA due to medical grounds or convictions.
Persons who have had their insurance declined and/or renewal refused and/or special insurance terms imposed as a result of claims experience and/or have had their insurance or cover cancelled by any Motor Insurer.
Persons engaged wholly or partly in professional entertainment or professional sports persons.
Jockeys and persons connected with racing of any sort.
Undergraduates and/or students under 25 years of age.
Persons who, whilst driving, have been involved in more than one accident during the past 3 years.
Foreign Service Personnel other than persons born in the United Kingdom.
Additional insurance charges may apply if the hirer has an occupation that is deemed to be high risk. The Vehicle is insured for damage to the Vehicle and the property of a third party; but does not include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions. The hire rate quoted includes a standard excess of £1,000.00 per incident. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first excess. The hirer will also be fully liable for all overhead damage*, any damaged deemed as gross negligence and replacement or repair of windows and windscreens or tyre damage.
*Overhead damage is deemed as any damage to any part of the vehicle which occurs above 6 feet (1.83 meters) and or any third party property.
Driving by an unauthorised driver invalidates insurance. It is a criminal offence to drive without insurance in the UK and Ireland punishable by law.
Failure to declare an accident is a criminal offence punishable by law.
The theft of a Capricorn Campers vehicle will not be covered by insurance if the ignition keys are left in or on the vehicle whilst unoccupied and the hirer shall be held fully responsible for a replacement vehicle.
Insurance does not cover or include the hirers’ personal belongings.
No other hire insurance is acceptable for the rental of a Capricorn Campers vehicle.
6. INSURANCE EXTRAS
Additional driver with a UK or non UK license: £10.00 per day.
Convictions with the following codes may not get cover AC, BA, CD, DD, DR, MS, TT, UT and IN. Please check with Capricorn Campers if you wish to insure a driver who has any of these endorsement codes on their license even if you think they have expired.
“Special Cover” Package can be purchased to cover windscreen and tyre damage. See website for current price.
7. COLLISION DAMAGE WAIVER (CDW)
The COLLISION DAMAGE WAIVER (CDW) is an optional insurance charge that reduces the insurance excess. This can be purchased at time of booking online or on collection of your vehicle.
Our UK excess reduction costs; Windscreen and tyre replacement insurance is available for £5.00 per day. £15.00 per day will also reduce the £1,000.00 excess per incident for damage caused due to a collision (i.e. reported accident) to either the vehicle or third party property to £500.00 or £20.00 per day will reduce the £1,000.00 excess to £250.00. The hirer will however be fully liable for any overhead damage or damage costs caused through gross negligence. Excess applies in respect of each incident and or claim, not each rental. If CDW is taken, it must be for the whole rental. Should the Terms and Conditions not be adhered to, the CDW will be void and the customer will be liable in full for all costs and damages. Please note that the CDW is completely optional and can be decided upon collection of your vehicle. After the hire has commenced, CDW cannot be taken out.
8. COLLECTION AND RETURN
Collection and return of the vehicle will be at the agreed location specified at the time of booking as set out in the ‘hire period’ in the rental agreement. Additional fees for pick-up drop off locations and one way relocation fees are stated on the website.
Collection: From 10am to 3.00pm, please allow 1 hour for the hand-over to complete the documentation and demonstrate your vehicle to you. On site parking is provided for 1 car for the duration of hire. Cars and any belongings left inside the vehicle are left entirely at the owners risk and Capricorn Campers cannot take any responsibility.
Return: From 10am to 3.00pm. The vehicle must be returned on the date, and before the time stated, on the rental agreement. There are no refunds for early returns. Vehicles must be returned clean and in the same condition as they left the depot, otherwise a charge will be made for excessive valeting and or upholstery cleaning. In the case of gross negligence Capricorn Campers reserves the right to recover full costs in order to return the vehicle to the state in which it was handed over.
Late return: If you will be late returning, Capricorn Campers must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £30.00 per hour will be payable for all late returns, late return exceeding 2 hours will be charged at one day’s rental cost regardless of the circumstances. The hirer will also be responsible for any direct costs attributable to their late return, e.g. lost hire for the next hirer. Out of hours collection and return service is available by prior agreement.
9. CANCELLATION BY HIRER
• More than 6 weeks prior to hire period: 20% of total hire charge
• 6 weeks to 4 weeks prior to hire period: 50% of total hire charge
• 4 weeks prior to hire period to no show: 100% of total hire charge
Credit card and debit card charges are non refundable. Cancellation administration fee of £45 will be charged.
Customers are advised to check their own travel insurance policy in the event of a cancellation by the hirer.
10. CANCELLATION BY CAPRICORN CAMPERS
Capricorn Campers reserve the right to cancel a reservation before or at the proposed commencement of hire as follows:
Named Driving License is not produced or valid in accordance with stated conditions
Failure to provide funds for deposit payment
Over occupancy of vehicle in accordance with the provision of seatbelts
Address on driving license does not match billing address. Additional proof of id is required